City of Burlington
Pop: 180,000
IT Department: 35
Projects: IT Strategy, eGovernment Strategy
Timeline: 6 months
Taking a mature IT organization to the next level
Description
We have worked with Burlington on a number of occasions over the last 10 years, developing previous IT Strategies and eGovernment plans. The City has a mature and well managed IT environment with stable and strong leadership. Nonetheless, an IT Strategy represents an opportunity to look closely at what improvements can be made. In this case, a number of areas emerged. One was a need to more effectively coordinate Information Management activities across the organization as a result of work in the Enterprise Content Management, Data Analytics, Business Intelligence domains. A second was a need for the IT team to increase its agility, by enabling and empowering tech savvy departmental staff to become increasingly self-sufficient.
Outcome
Strategy themes included building a corporate tech savvy culture, a revised IT governance model, a modernization of IT services, a re-organized IT team, an increased focus on Information Management, and a modernization of technology – including cloud strategy and mobility roadmap.
City of Vaughan
Pop: 300,000
IT Department: 40
Project: Digital Strategy
Budget: $40k
Timeline: 9 Months (City’s Timeline)
Building Executive engagement, support and funding for an ambitious digital strategy
Description
Having previously worked successfully with the City on its IT Strategy in 2014, and based on our extensive experience in eGovernance and Digital planning we were invited to assist in the development of the City’s Digital Strategy in 2017. We worked closely with the Office of the CIO and with the Senior Management Team to co-develop a digital strategy with extensive input from across the organization, and from vendors and partners. The strategy focused on 4 central pillars, tie-ing together a range of diverse strategies, including the IT, GIS and data management strategies. The digital strategy has become the overarching strategy that is guiding all technology initiatives across the organization.
Outcome
Exceptional level of engagement, support and commitment from the City’s Senior Management Team and the City Manager’s Office to digital initiatives, resulting in investments in Digital in the 2018 budget.
The Digital Strategy 2.0 is available at http://www.vaughan.ca/cityhall/departments/ocio/Pages/Digital-Strategy.aspx
City of Guelph
Pop: 125,000
IT Department: 32
Budget: $20k
Timeline: 2 months
Improved Business Partnership through a focus on Business Relationship Management
Description
We worked with the City's GM of Innovation and Technology to help reorganize the IT department to establish clear lines of accountability, and create leadership around digital, data analytics disciplines. One key area of focus was the creation of a Relationship Management function within the IT department, designed to build stronger relationships with business units.
Outcome
The Business Relationship function has had a major impact upon the ability of the IT organization to truly partner with business units, ensuring that IT is actively involved in business led technology initiatives.