Our Services
One trusted team, eight ways we help you build a better municipality
We partner with municipalities to help them apply technology and modern, data-informed ways of working to improve their services and optimize their operations. Because we’re independent — we don’t sell, implement or run systems — our focus is on helping you make the right decisions about what to do, in what order, and how to make it happen successfully.
Technology & IT Strategy
We can help you assess the current state of IT (people, process and technology), determine what your future state should be, define what needs to be done, and build you an implementation plan to get there.
Cybersecurity, Risk & Resilience
We can help you understand your technology-based risks and prepare mitigating strategies, develop cybersecurity strategy and programs, and prepare corporate business continuity and disaster recovery plans, so you are ready when an incident or disruption impacts your business.
Digital & Web
We can help you review your website(s), optimize your web content and online services, and prioritize new digital services. We can help you establish the website as an effective customer service platform, so it reduces demand on your staff and helps customers self-serve.
Customer Service & CX
We can help you improve customer experiences by designing modern, integrated customer-service and customer-experience strategies, enhancing your in-person and phone experiences, while increasing digital adoption and customer satisfaction.
Service Design & Process Optimization
We can help you review, rethink, and redesign your business processes to be more efficient, digital-first, easier to manage, and better for customers, while capturing the data that gives you the insights to drive continuous improvement.
Enterprise Systems
We can help you review your existing systems, build roadmaps and business cases, and procure any municipal solution, with expertise in ERP, CRM, planning and permitting, work and asset management, ECM, web content management systems, and GIS.
AI, Information Management, Data and GIS
We can help you get your information and data assets under control, set your IM, data, and GIS strategy, extend access while ensuring compliance, and integrate AI into your workflows and operations.
Advisory & Delivery
We can help you as an independent trusted advisor on all aspects of municipal technology, transformation, and modernization. We can provide advice, deliver projects, explore shared services, and coach and mentor your leaders and team members.
Not sure where to start? Let’s find the right first step together.
Get in touch