Upcoming Webinar - The Importance of Aligning Digital, Data, Technology and Customer Experience to Successful Digital Transformation
Municipalities are under growing pressure to deliver services that are seamless, data-informed, and responsive to community needs. But too often, digital, data, and customer service strategies live in separate silos. The result? Frustrated residents, duplicated efforts, and missed opportunities.
A new shift is underway.
Forward-thinking municipalities are breaking down these barriers by bringing digital, data, technology, and customer experience under one roof—and it’s already delivering results. At Perry Group, we believe this alignment is key to building modern, resilient, and people-focused public services. That’s why we’re hosting an upcoming webinar to dive deeper into this trend.
Join us: The Importance of Aligning Digital, Data, Technology and Customer Experience to Successful Digital Transformation Thursday, June 19, 2024 | 3:00 - 4:00 PM EDT - Click here to register
https://events.teams.microsoft.com/event/edeb7715-3109-4db2-9140-4d3041c65cb8@4a437830-23ed-4f7b-9796-411f730144b6
We’re thrilled to be joined by a fantastic group of municipal leaders:
Ben Perry, CEO and Principal Consultant, Perry Group Consulting Ltd.
Deanna Hotoyan, General Manager, Digital, Data, Technology & Customer Experience, York Region
Rob Emerson, Manager of Digital Transformation & UX, City of Barrie
Dana Clarke, Executive Director, Digital Government, Customer & Recreation Services, Town of Midland
This session builds on our article Bridging the Digital Divide, which explored the fragmentation many municipalities face between digital, IT, and customer service teams—and how integrated leadership can fix that.
What you’ll learn:
How municipalities are restructuring to bring digital, data, IT and CX together
What it takes to deliver consistent, seamless resident experiences
Why breaking down internal silos can actually save money and improve service
Lessons and insights from York, Barrie, and Midland on what’s working (and what’s not)
We'll also share takeaways on building a cohesive digital service strategy, supported by real examples from municipalities large and small. After the panel, we’ll open the floor for live Q&A.
Whether you’re just starting out or already rethinking how your digital services are delivered, this webinar will offer insights to help you align your strategy and set your municipality up for success.
Hope you can join the conversation.