Webinar Recording: The Importance of Aligning Digital, Data, Technology and Customer Experience to Successful Digital Transformation

On Thursday, 19th June 2025 we hosted a webinar on the topic of aligning digital, data, technology and customer service. The session built on an article we wrote earlier this year on the same topic.

We were joined by an all-star cast of transformation leaders from York Region (Deanna Hotoyan), the City of Barrie (Rob Emerson) and the Town of Midland (Dana Clarke) for a really great and lively discussion.

It’s a tight one-hour conversation packed with brilliant insights, truth bombs, side quests and various other tidbits. We think it’s worth your time.