Cambridge - IT Finance and Service Delivery Review

As part of this AAF project we conducted a comprehensive review of Cambridge's IT financial management practices, including a close examination and analysis of budget management, cost management, benefits management and realization processes and practices. The review benchmarked the City's technology investments against peers, carried out a deep dive analysis of expenditure trends, and identified opportunities for savings and reallocation.

The second workstream of the project worked with service owners around re-imagining ten City services (including parking, special events, building and planning inquiries, development approvals and newcomer services) as fully digital-first services - identifying the people, process and technology changes required to realize digital service delivery.