Tiny: IT Master Plan

The Township of Tiny had been working hard over a number of years to simply keep the lights on. From an organizational perspective, however, they were not progressing as they had hoped or maximizing their technology investments. As a result, Perry Group Consulting was commissioned to develop an Information and Technology Plan (ITMP) that will help them continue to operate while at the same time strategically prepare for the future. 

Aside from reviewing and making recommendations around how IT is coordinated, supported and planned at the Township - we also proposed organizational changes and clarified the various roles and responsibilities associated with managing municipal technology effectively. This is no longer an IT solo mission! Corporate engagement and agency must be in place to ensure that technology investments are optimally leveraged and generating value across the organization. 

We are happy to report that Tiny has already activated the ITMP by making organizational changes and implementing our proposed recommendations around the IT organization, governance, mobility telecom improvements and vender management. Following our initial engagement, Tiny asked for additional help recruiting an IT Coordinator. This role is now in place, has provided good leadership to date, and is now ideally positioned to support progress by continuing to execute on the plan.  

Tiny is an organization that was punching above its weight in a lot of ways while also trying to mitigate the myriad of risks linked to managing civic technology. It is a municipality that is in flux, quickly growing to meet the demands of the community. As a result, they needed advice on how best to develop technology rudiments and digital building blocks that will support future efforts along with a roadmap on how to get there. 

The ITMP has already started to pay dividends for Tiny and will continue to guide the continuous improvement and evolution of technology to facilitate better decision making, make work easier for staff, and improve customer experiences for citizens.