Perry Group Services
Customer Service & CX
We can help you improve customer experiences by designing modern, integrated customer-service and customer-experience strategies, enhancing your in-person and phone experiences, while increasing digital adoption and customer satisfaction.
What we do
Our capabilities in this area.
Articles & Insights
Article
Creating Clarity and Connection: Orillia's Centralized Customer Service
How Orillia moved toward centralized, consistent customer service that matches resident expectations.
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Enhancing Municipal Services through a Customer Service Maturity Model
A maturity-model approach blending CX, service design, technology and change management.
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Bridging the Digital Divide: Align Technology, Data, and Customer Experience
Why a seamless resident experience depends on aligning technology, data and customer service.
Read article →Tools & Resources
Featured work
Project
Region of Waterloo — Service Transformation Strategy
We shaped the Region of Waterloo's digital and service transformation strategy, aligning customer experience with digital delivery.
Read the report →Project
City of North Bay — Digital Modernization & Customer Service
A five-year plan to modernize North Bay's customer service and expand its online services across the corporation.
Read the report →Project
City of Thunder Bay — Corporate Digital Strategy
A framework for delivering customer-centred, digitally-powered city services, shaped with the whole corporation, council and the public.
View the strategy →In the news
North Bay: making City Hall easier to reach
Local coverage of North Bay's plan to modernize customer service and make City Hall easier to reach.
Read the article →Want to talk about Customer Service & CX? Let’s find the right first step.
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