Perry Group Services
Service Design & Process Optimization
We can help you review, rethink, and redesign your business processes to be more efficient, digital-first, easier to manage, and better for customers, while capturing the data that gives you the insights to drive continuous improvement.
What we do
Our capabilities in this area.
Articles & Insights
Article
The Power of Process Optimization and Digital-First Service Design
Rethinking services as complete, end-to-end digital experiences — and why it frees up staff.
Read article →Article
Modernizing Cambridge: Planning and Building Permit Processes
A case study in redesigning planning and permitting into modern, digital, technology-enabled processes.
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Building a Smarter Service Strategy with a Municipal Service List
How a comprehensive service list helps prioritize the right services for digital transformation.
Read article →Tools & Resources
Featured work
Project
City of Burlington — Land Management Database Platform Review
A review of the systems and processes behind Burlington's land management and development approvals.
Read the report →Project
Customer Journey Mapping for Prince Edward County
Mapping the customer journey through Prince Edward County's planning services to redesign the experience around what applicants actually need.
Read the report →Want to talk about Service Design & Process Optimization? Let’s find the right first step.
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