Natalia Madden is a senior municipal IT leader with more than 20 years of public sector experience.
Natalia spent 22 years as Information Systems Manager at the County of Grande Prairie and most recently advised the City of Lethbridge on IT governance and modernization. She has led enterprise IT, business applications and GIS, managed significant budgets, and advised Councils and senior leadership on technology direction.
She holds certifications in ITIL 4, Prosci Change Management and Lean Six Sigma, and is a former Membership Chair of the Municipal Information Systems Association (MISA).
Time in Municipal Government:
Municipal Experience: Over 20 years in municipal and public sector environments. Spent 22 years as Information Systems Manager at the County of Grande Prairie, and most recently served as Senior IT Consultant at the City of Lethbridge.
Specialties: Bridging the gap between Business and IT, digital transformation, IT strategy and governance, organizational change management, service delivery modernization, EDRMS, and AI and data enablement.
Skills: Enterprise IT strategy, executive advisory, digital and service transformation, governance and portfolio oversight, organizational change leadership, workforce modernization, vendor and contract management, and data-driven decision making.
Recent Projects: At the City of Lethbridge, led enterprise-wide modernization aligning technology, governance, and service delivery with corporate priorities. Advised executive leadership on IT structure and strategic direction. Implemented governance and asset lifecycle frameworks to strengthen stewardship of public funds. Drove automation and service transparency improvements across municipal operations.
Hobbies: Walking, site seeing, travel, reading, learning, art, food, and the possibilities that technology presents 🙂
Fun Fact: I've lived and worked in both Canada and Mexico