Perry Group Services
Digital & Web
Our teams have led Digital Strategy and digital programs at leading municipalities. We've helped set digital priorities and the architectures and approaches that can help large and small municipalities achieve their vision. We can help you review your website(s), optimize your web content and online services, and prioritize new digital services. We can help you establish the website as an effective customer service platform, so it reduces demand on your staff and helps customers self-serve.
What we do
Our capabilities in this area.
Get started
An easy first step in this area.
You don't have to commit to a project to get value. These are defined, low-friction ways to begin.
Self-assessment
Municipal Website Health Assessment
How is your municipal website doing? Fourteen quick questions show how it compares with what works well for other municipalities.
Start the assessment →Conversation
A Problem Halved
“A problem shared is a problem halved.” A complimentary, confidential conversation for municipal leaders.
Book your session →Articles & Insights
Article
Why Municipal Websites Don't Help Residents Get Things Done
Most municipal sites are organized like filing cabinets, not around what residents are trying to do.
Read article →Article
New Website, Same Clutter
A bigger house doesn't fix clutter, and a redesign doesn't fix a website. What actually does.
Read article →Article
Top 5 Reasons Municipal Websites Miss the Mark
Patterns we see across 250+ municipalities — the five reasons websites fail residents.
Read article →Case study
York Region: Rethinking Web Content for Self-Service
How York Region is rethinking its web content for genuine self-service, so residents can get things done online.
Read the story →Tools & Resources
Tool
Website Self-Assessment
Assess your website and your readiness for modernization.
Start →Guide
The Website Governance Gap
Why municipalities keep rebuilding their websites without fixing the underlying problems.
Download →Checklist
Digital Transformation Checklist
Helps municipal leaders commission work related to delivering digital services.
Download →Featured work
Project
City of Abbotsford — Digital Strategy
We built the City of Abbotsford's 2022–2025 digital strategy, setting the direction for its online services and web presence.
Project
City of Thunder Bay — Corporate Digital Strategy
A framework for delivering customer-centred, digitally-powered city services across Thunder Bay.
View the strategy →Project
Town of Tecumseh — Digital Strategy
A digital strategy for the Town of Tecumseh, prioritizing the online services that matter most to residents.
What they say
“We engaged the Perry Group to assist with the development of our Corporate Digital Strategy. The Perry Group's extensive expertise in Information Technology, municipal service delivery & digital service transformation was evident throughout the process.”
Manager, Corporate IT, City of Thunder Bay
“This has been one of the best experiences I have ever had working with external consultants – you're real pros who know your stuff. The Perry Group approach of transparency, logic, patience and kindness is something I appreciated.”
Director, Communications, City of Waterloo
“The Perry Group crafted an exceptional digital strategy for the County and its four member municipalities. They listened attentively to staff and management needs and provided insightful recommendations that were both practical and innovative.”
Director of IT, County of Haliburton
Want to talk about Digital & Web?
Start a free, no-obligation conversation about your situation.
Get in touch →