Perry Group Services
Service Design & Process Optimization
Our team of Lean Six Sigma, process optimizers and service designers have been working with municipalities for the last decade to review and design modern digital first services, built around improved customer experiences and more efficient operation. We've optimized over 400 services - commonly driving ten's of thousands of dollars in savings and unlocking countless hours of staff time. We can help you review, rethink, and redesign your business processes to be more efficient, digital-first, easier to manage, and better for customers, while capturing the data that gives you the insights to drive continuous improvement.
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Articles & Insights
Article
The Power of Process Optimization and Digital-First Service Design
Rethinking services as complete, end-to-end digital experiences — and why it frees up staff.
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Modernizing Cambridge: Planning and Building Permit Processes
A case study in redesigning planning and permitting into modern, digital, technology-enabled processes.
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Building a Smarter Service Strategy with a Municipal Service List
How a comprehensive service list helps prioritize the right services for digital transformation.
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Project
City of Burlington — Land Management Database Platform Review
A review of the systems and processes behind Burlington's land management and development approvals.
Read the report →Project
Customer Journey Mapping for Prince Edward County
Mapping the customer journey through Prince Edward County's planning services to redesign the experience around what applicants actually need.
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