Municipal Services List (Alpha)

We talk a lot about services in our work. Using the definition from one of our favourite little orange books, Good Services: "A service is something that helps someone do something". We think of a service as something that a customer wants to do.

So, in the municipal world zoning isn't a service. But the following are:

• lookup zoning at a specific location
• find out what the zoning at a location means for me and my project (what restrictions, requirements are applied)
• find out if my project requires a zoning change
• talk to a planner to understand the impact and how to make a zoning change
• get a zoning change
• get a zoning clearance certificate
• get a zoning compliance statement

To help our work, and our clients, we are developing a standard list of municipal services. We call it the MSL, or the Municipal Services List. We post it here as a commitment to keep working on it, and share it openly.

Please note that the list is an Alpha, maybe even pre-Alpha. That means it is incomplete and a work in progress. In most areas the full list of "things a customer wants to do" is incomplete, and that is the area we are currently working on. We plan to keep iterating and improving the list.