← All work
Service Design & Process Optimization
City of Cambridge
Ontario
An IT review combining a comprehensive look at IT finances with service design work on ten City services.
The challenge
Cambridge needed to understand both how its IT function was spending and how its services actually ran. Financial review alone would not show where service delivery was breaking down.
What we did
Perry Group conducted a comprehensive review of the IT financial situation at Cambridge and carried out business process optimization and service design work on ten services.
The outcome
The City received a detailed picture of its IT finances alongside redesigned service processes across ten services.
Project facts
FocusIT financial review and service design
EngagementIT Service Delivery Review
Year2022
Services
IT Service ReviewIT Financial AnalysisBusiness Process OptimizationService Design
Could your municipality be next?
Start with a free conversation about whatever's in front of you.
Get in touch →