Topic

IT strategy and governance

IT and digital strategies, roadmaps, governance and the models that turn plans into results.

43 articles · 3 events · 5 resources · 38 case studies · 2 ways to start

Ways to start

Self-assessment

Municipal Technology Healthcheck

How well positioned is your municipality to manage technology effectively? Ten questions give you a better understanding.

10 questions · 2–5 minutes · free

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Self-Assessment

Small Municipal Technology Readiness Assessment

By answering just 10 questions about your municipality, you can gain a better understanding of just how well positioned you are to manage technology effectively for your municipality.

Small municipal tech readiness

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Articles

Article

City of North Bay Digital Modernization and Customer Service Strategy

Perry Group Consulting developed a five year Digital Modernization and Customer Service Strategy for the City of North Bay, Ontario.

September 28, 2026

Article

The Readiness Gap: Why Technology Is No Longer the Hard Part for Canadian Municipalities

Municipal technology projects rarely fail at go live.

August 26, 2026

Article

Your Municipal Technology Report Card: Where Are You Making the Grade?

The start of a new school year brings a familiar rhythm. Students return to class, teachers set goals, and everyone begins with a clearer sense of what they want to accomplish over the coming months.

August 26, 2026

Article

Webinar Recap: The Governance Framework That Turned IT Roadmaps Into Reality

Your roadmap is solid. Your team is talented. Your executives want progress. But somewhere between strategy and execution, momentum gets lost. Priorities shift. Projects slip.

May 27, 2026

Article

Your 4-Year IT Plan Is Sitting on a Shelf. Here's How to Make It Actually Work.

Most municipal IT strategic plans are beautiful documents that collect dust.

April 29, 2026

Article

The lonely job of the municipal IT leader

The pressures few people see — and why a problem shared really is a problem halved.

November 20, 2025

Article

From Spreadsheets to Strategy: Thunder Bay’s HR Modernization Journey

HR doesn’t always get the spotlight in municipal government. It’s not as visible as filling potholes or opening a new rec centre.

November 14, 2025

Article

From Strategy to Service: What It Really Takes to Modernize Local Government

Modernizing municipal services takes more than implementing the latest technologies or refreshing websites. At its core, real transformation requires alignment—between teams, strategies, and leadership.

October 5, 2025

Article

Building a Smarter Service Strategy: How a Municipal Service List Helps Prioritize Digital Transformation

Digital transformation in local government isn’t about launching the next big app or automating every interaction overnight—it’s about aligning services with what residents truly need.

July 21, 2025

Article

Webinar Recording: The Importance of Aligning Digital, Data, Technology and Customer Experience to Successful Digital Transformation

On Thursday, 19th June 2025 we hosted a webinar on the topic of aligning digital, data, technology and customer service. The session built on an article we wrote earlier this year on the same topic.

June 20, 2025

Article

Upcoming Webinar - The Importance of Aligning Digital, Data, Technology and Customer Experience to Successful Digital Transformation

Municipalities are under growing pressure to deliver services that are seamless, data-informed, and responsive to community needs. But too often, digital, data, and customer service strategies live in separate silos. The result?

May 28, 2025

Article

Bridging the Digital Divide: Why Municipalities Must Align Technology, Data, and Customer Experience

Municipalities today face a growing challenge: as digital services expand, the disconnect between technology, data, and customer service becomes more apparent.

April 7, 2025

Article

15 Questions Leaders in Small Municipalities Should Ask About Technology

Technology has become a cornerstone of municipal operations, reshaping how staff work and services are delivered.

March 21, 2025

Article

Unlocking Efficiency: The Power of the Municipal Service List

In the contemporary digital landscape, municipalities face mounting pressure to provide efficient and accessible services to their constituents. To address this challenge, the Municipal Service List (MSL) presents a transformative solution.

December 16, 2024

Article

Exploring the Municipal Technology Model: A Framework for Effective Technology Strategy

Transforming a city’s technology landscape can seem like an overwhelming task, but at Perry Group, we’ve been dedicated to making this process both manageable and impactful for over a decade.

November 18, 2024

Article

Teaming Up for Tech: How Haliburton County is Changing the Game

With just over 18,000 residents, Haliburton County in Ontario is proving that even small communities can lead in technology through digital transformation.

October 27, 2024

Article

Building a Digital Future: Impactful Strategies for East Coast Municipalities

The East Coast of Canada is a hidden gem, known for its breathtaking landscapes and rich culture. However, it is also emerging as a hub for municipal innovation.

October 20, 2024

Article

encasedIT updated for NIST 2.0 Release

In February of this year, NIST unveiled its highly anticipated release of its new cybersecurity framework, Version 2.0, marking a significant milestone.

August 5, 2024

Article

encasedIT: The IT Management Portal Transforming Municipal Operations

Perry Group is constantly looking at ways to help municipalities streamline their IT processes and systems. We have been using encasedIT, our IT Management Portal, with our clients for some time.

July 15, 2024

Article

The Important Role of Business Relationship Management (BRM) for IT Teams

As part of our work, one of the things that we often run into is a disconnect between technology teams and the business units they serve.

April 6, 2024

Article

Thunder Bay's Digital Transformation Journey Series - Navigating Governance

In part 3 of our Thunder Bay digital series, we dive into the critical aspect of governance, a key element in the overarching digital strategy that is actively propelling the city's digital transformation journey.

March 12, 2024

Article

Navigating Thunder Bay's Digital Transformation: A Webinar Recap

On February 14, Perry Group partnered with the City of Thunder Bay and MISA Canada to host a webinar where we discussed Thunder Bay's Digital Journey.

February 23, 2024

Article

Webinar Recording: City of Thunder Bay’s Digital Journey

Jack Avella, the City of Thunder Bay’s IT Corporate IT Director and Ben Perry from Perry Group got together recently to present an overview of the City’s digital journey.

February 21, 2024

Article

Thunder Bay's Digital Transformation Journey Series - Empowering Leaders through Digital Education

Continuing our exploration of Thunder Bay's digital transformation in part 2 of the series, we look at the crucial role of digital education within the city's digital strategy.

February 5, 2024

Article

Perry Group and MISA Canada Webinar: The City of Thunder Bay's digital journey

On Wednesday 14th February, 2024 at 2.00 - 3.00 Perry Group and MISA Canada are hosting an online webinar to present the City of Thunder Bay’s digital journey.

January 8, 2024

Article

WEBINAR: City of Greater Sudbury: Experiences in IT Governance

We’ve been hugely impressed by how the City of Greater Sudbury has embraced, owned and advanced the technology and digital strategy that we worked together on in 2018.

February 18, 2022

Article

Digital Strategy Community Explainer

Over the past year or so we have refined our messaging and updated the video that we use with communities to introduce work on a Digital Strategy.

October 28, 2021

Article

Upcoming MISA Webinar - Implementing a Strategic Plan, even During a Pandemic

Ben Perry from our team will be facilitating a discussion with Erin Britnell, and Chris Walker, IT leaders from Caledon and Ajax on Thursday May 13th at 11.00am. This is one of MISA Ontario’s webinar series.

May 12, 2021

Article

Lincoln - Corporate Systems Master Plan

Work that we have been doing with partners over the last year is starting to see the light of day - and we’ll do our best to highlight that work here.

March 2, 2021

Article

15 Things Small Municipal Leaders Should be Thinking About IT

Fortunately, 2020 was an extremely busy year for Perry Group.

January 28, 2021

Article

Digital Strategy Explainer Video

We have been working with the City of Abbotsford on the development of a digital strategy.

September 29, 2020

Article

Webinar: COVID Municipal IT Leader Panel

Ben was recently joined by a great group of IT leaders to talk about their experiences during COVID, how their teams have risen to the challenge and what they and their organizations have learned.

July 20, 2020

Article

Digital Transformation during COVID - Part 2

Part 2 of the podcast is out today of the Municipal World Podcast with Ben talking to Editor Susan Gardner about municipal Digital Transformation during the time of COVID is out today.

July 8, 2020

Article

Digital Transformation during COVID

Ben was a guest on the Municipal World Podcast talking to Editor Susan Gardner about municipal Digital Transformation during the time of COVID.

June 30, 2020

Article

Webinar: Success with Technology in Municipalities

Perry Group consultants Ben Perry hosted a webinar with MISA Ontario talking about the keys to success with technology in Municipalities.

July 17, 2019

Article

MISA Webinar - Success with Technology ...

On the June 27, 2019 Perry Group partnered with MISA Ontario to run a webinar where we talked about our experience with success with technology in municipalities.

June 27, 2019

Article

York Region - Digital Strategy

We are really pleased to have been selected through an RFP process to work with the Environmental Services Department at York Region to prepare a Digital Strategy. We are excited to be working with this innovative and forward looking team.

August 27, 2018

Article

Town of Aurora - IT Strategic Plan

We are really pleased to have been selected by the Town of Aurora to help facilitate the development of their next IT Strategic Plan.

June 22, 2018

Article

City of Brampton - Corporate IT Strategic Roadmap

We are enormously proud and pleased to have been selected to help the City of Brampton develop a Corporate IT Strategic Roadmap.

June 12, 2018

Article

A Guide to Being a Business Relationship Manager

At the MISA Ontario Conference (2018) there was much talk about the importance of Business Relationship Management - a thing we've been banging the drum about for many years.

June 7, 2018

Article

Newmarket - IT Review

Excited to begin working with the Town of Newmarket to help them review their IT organization, and position them for the future.

March 4, 2018

Article

Vaughan Digital Strategy

We are really pleased to see that the City of Vaughan's Digital Strategy 2.0 that we worked on throughout 2017 is now published.

January 16, 2018

Article

Richmond Hill GIS Strategy

We are really pleased to be back working with the Town of Richmond Hill.

December 21, 2017

Events and webinars

Webinar · Online

Alignment for Digital Success

Thursday, June 19, 2025

Aligning digital, data, technology and customer experience for digital transformation.
Webinar · Online

MISA Webinar: Thunder Bay's Digital Journey

Wednesday, February 14, 2024 · 2:00 to 3:00 pm · Microsoft Teams

City staff and Ben Perry discuss the digital journey of one of Perry Group's long-time clients.
Webinar · Online

MISA Webinar: Experiences in IT Governance

Thursday, March 3, 2022

Find out how the City of Greater Sudbury has embraced, owned and advanced its digital strategy.