City of Niagara Falls
Ontario
A corporate technology and digital master plan repositioning IS from reactive support to proactive strategic partner.
The challenge
Niagara Falls needed its technology function to support corporate strategic goals, but the IS team was operating in a reactive support role rather than as a strategic partner.
What we did
Perry Group graded the current state against the Niagara Falls Technology Model, with detailed assessments of MOSA, DMM, IT capabilities, IT organization and skills, IT governance, consultation feedback and SCOR results. We built the master plan on those findings.
The outcome
The City received a Technology and Digital Master Plan concluding that meeting its strategic goals requires shifting IS from reactive support to proactive strategic partner, with investment in governance, skills, integration and digital-first service delivery.
Project facts
Services
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