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Customer Service & CX
Regional Municipality of York
Ontario
A detailed review of the Public Works contact centre.
The challenge
York Region needed a close examination of how its Public Works contact centre was operating.
What we did
Perry Group conducted a detailed review of the Public Works contact centre.
The outcome
The Region received a detailed assessment of its Public Works contact centre operations.
Project facts
FocusPublic Works contact centre review
EngagementContact Centre Review
Year2023
Services
Contact Centre ReviewCustomer Service Assessment
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