Regional Municipality of York
Ontario
A catalogue of all customer-facing services used to measure digital delivery and prioritize where to invest next.
The challenge
York Region had no single view of the services it offered to customers, which made it impossible to say how much of its service delivery was actually digital. Without that baseline, prioritizing digital investment was guesswork.
What we did
Perry Group built the York Region Services List, a catalogue capturing all customer-facing services. We then used it to measure percentage digital, run prioritization workshops, and establish a way to track progress over time.
The outcome
The Region holds a complete services catalogue, a measurable percentage digital figure, and a prioritized set of digital service delivery efforts it can track against.
Project facts
Services
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