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Digital & Web
Regional Municipality of Halton
Ontario
Digital-first architecture work covering customer service strategy, CRM maturity, website and digital service requirements.
The challenge
Halton Region needed its customer-facing digital platforms and its customer service direction considered together rather than as separate initiatives.
What we did
Perry Group developed customer service strategy alongside digital-first architecture, applied a CRM maturity model, and documented requirements covering digital services and the Region's website.
The outcome
The Region received an architecture and customer service direction connecting CRM, website and digital services under a single approach.
Project facts
FocusDigital-first architecture and CRM strategy
EngagementDigital First Architecture
Year2022
Services
Digital ArchitectureCustomer Service StrategyCRM Maturity ModelRequirements DevelopmentWebsite
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