Regional Municipality of Waterloo
Ontario
A digital strategy that grew into a service transformation strategy, and has since circulated well beyond the Region.
The challenge
What began as a digital strategy proved too narrow a frame for what the Region needed. The real question was how services themselves were delivered, not only how they were digitized.
What we did
Perry Group ran Future of IT workshops and digital workshops, reviewed digital services and governance, and reframed the digital strategy as a service transformation strategy addressing service delivery across the Region.
The outcome
The Region received a service transformation strategy with a supporting governance model. The final report has since found its way to many people outside Waterloo Region.
Project facts
Services
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