Thinking, writing, and news from the field.

Article

The Naughty & Nice List for Municipal Leaders

As 2025 winds down, many municipal leaders are doing what they always do at this time of year, closing budgets, wrapping projects, and quietly asking, “What actually moved the needle?”

December 17, 2025

Article

Why Your Municipal Website Needs Improvement in 2026

For most residents, the municipal website is where government shows up.

December 17, 2025

Article

Webinar: A Better Way to Approach Business Continuity Planning

Many municipalities know their Business Continuity Plans need attention. The challenge is not commitment. It is workflow. Plans live in spreadsheets, departments move at different speeds, and updates fall behind.

November 27, 2025

Article

The lonely job of the municipal IT leader

The pressures few people see — and why a problem shared really is a problem halved.

November 20, 2025

Article

What Hamilton’s Cyber Incident Taught Us About Speeding Up IT Procurement

When the City of Hamilton was hit by a “cyber incident,” critical systems went down overnight. One of the most impacted was the city’s planning, permitting, licensing, and bylaw (PPLB) system.

November 18, 2025

Article

From Spreadsheets to Strategy: Thunder Bay’s HR Modernization Journey

HR doesn’t always get the spotlight in municipal government. It’s not as visible as filling potholes or opening a new rec centre.

November 14, 2025

Article

The Power of Process Optimization and Digital-First Service Design

One of our teams at Perry Group focuses on process optimization and digital first service re-design - that is, how the service would operate if it was delivered as a complete, end-to-end digital service.

October 28, 2025

Article

Help Us Build Better Cities, One Project at a Time

Real change in local government doesn't come from PowerPoint decks.

October 20, 2025

Article

Team Spotlight - Melanie Esteves

Time with Perry Group: Since 2025

October 20, 2025

Article

From Strategy to Service: What It Really Takes to Modernize Local Government

Modernizing municipal services takes more than implementing the latest technologies or refreshing websites. At its core, real transformation requires alignment—between teams, strategies, and leadership.

October 5, 2025

Article

Bridges, Parks, and Roundabouts: What My Neighbourhood Taught Me About Change

In my little corner of the world, where I live in suburban Mississauga, a series of municipal decisions have rocked my neighbours worlds.

September 28, 2025

Article

Team Spotlight: Paul Ottmann

Paul Ottmann

September 28, 2025

Article

Rethinking Web Content for Real Self-Service: How York Region Is Making Digital Work Smarter

Improving digital customer service doesn’t always mean building something new. Sometimes, the most powerful change comes from rethinking what you already have.

September 24, 2025

Article

What’s the Plan?

In my little corner of the world, where I live in suburban Mississauga, a series of municipal decisions have rocked my neighbours worlds.

September 8, 2025

Article

Perry Group at MISA BC and MISA Atlantic 2025

We’re looking forward to connecting with colleagues, clients, and peers at two upcoming MISA events this September.

August 28, 2025

Article

AI in Action: The Hype, the Reality, and the Future for Municipalities

Artificial intelligence (AI) isn’t just a thing of the future—it’s here, and it’s already changing how municipalities operate and serve their communities.

August 25, 2025

Article

Creating Clarity and Connection: Orillia’s Work Toward Centralized Customer Service

In Orillia, delivering good customer service has always mattered.

August 20, 2025

Article

Welcome … Anthony Iannucci

We are super excited to welcome Anthony Iannucci to our growing team as a Senior Consultant.

July 23, 2025

Article

Building a Smarter Service Strategy: How a Municipal Service List Helps Prioritize Digital Transformation

Digital transformation in local government isn’t about launching the next big app or automating every interaction overnight—it’s about aligning services with what residents truly need.

July 21, 2025

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Everyday Digital Experiences

I’ve always been a bit of a tech enthusiast, eager to try the latest digital services.

July 7, 2025

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Webinar Recording: The Importance of Aligning Digital, Data, Technology and Customer Experience to Successful Digital Transformation

On Thursday, 19th June 2025 we hosted a webinar on the topic of aligning digital, data, technology and customer service. The session built on an article we wrote earlier this year on the same topic.

June 20, 2025

Article

We are hiring: Business Development, Marketing and Events Coordinator

This is a great opportunity for the right person to come join the Perry Group!

June 9, 2025

Article

Upcoming Webinar - The Importance of Aligning Digital, Data, Technology and Customer Experience to Successful Digital Transformation

Municipalities are under growing pressure to deliver services that are seamless, data-informed, and responsive to community needs. But too often, digital, data, and customer service strategies live in separate silos. The result?

May 28, 2025

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Bridging the Digital Divide: Why Municipalities Must Align Technology, Data, and Customer Experience

Municipalities today face a growing challenge: as digital services expand, the disconnect between technology, data, and customer service becomes more apparent.

April 7, 2025

Article

15 Questions Leaders in Small Municipalities Should Ask About Technology

Technology has become a cornerstone of municipal operations, reshaping how staff work and services are delivered.

March 21, 2025